To facilitate a smooth return process, we have outlined the following Return Policy, which includes guidelines, the return process, and eligibility criteria.
1. Eligibility Criteria:
- Products must be returned within 7 days from the date of purchase.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Personalized or custom-made products may not be eligible for return, unless there is a manufacturing defect.
2. Return Process:
- To initiate a return, please contact our customer support team within the specified timeframe.
- Provide your order details and reason for the return.
- Our team will guide you through the return process, including providing you with a Return Authorization Number (RAN).
- Items must be securely packaged and the RAN clearly marked on the return package.
- You are responsible for the return shipping fees, except in cases of a manufacturing defect or shipping error by us.
3. Refund or Exchange:
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
- For eligible returns, we will process a refund to the original payment method, or offer an exchange if requested.
- Refunds may take up to 10 days to reflect in your account.
Please note that this Return Policy is subject to change, and any revisions will be communicated to you through our website or by direct notification. We strive to provide excellent customer service, and if you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you,
CYLMPL Pvt Ltd.
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